Frequently Asked Questions (FAQ)
Customer Support
How can I contact customer support?
You can reach us at:
đź“ž Phone: (818) 941-5336
✉️ Email: [email protected]
What are your hours of operation?
We are available Monday – Saturday from 8 AM – 6 PM EST.
How do I submit my design file?
After placing your order, you can submit your design file in one of the following ways:
- Email it to us at [email protected]
- Use our custom order form, which allows you to upload files directly
Billing & Shipping
Do you ship internationally?
No, we only ship within the USA. Some products may have restrictions or cannot be shipped to certain locations.
Can I ship my order to a different address?
No, our credit card merchant requires us to ship to the billing address to help prevent fraud.
How long does order processing take?
Orders are confirmed within 24 hours and processed within 2-3 days before shipping.
What shipping method do you use?
All orders are shipped via USPS Priority Mail with tracking.
How much does shipping cost?
Flat Rate Shipping is $10 for one item, and there is no additional cost for extra items.
Do I need to sign for my package?
Orders over $200 require a signature upon delivery.
Where do I ship my item for custom laser engraving?
Please ship your item to:
4704 SE 5th Place, Unit B
Cape Coral, FL 33904
Returns & Refunds
What is your return policy?
You can return unused and unaltered products within 14 days of receiving them. Contact us for a Return Authorization (RMA) before sending any returns.
Who covers return shipping costs?
Customers are responsible for return shipping costs. If the return is due to our error (wrong or defective item), we will cover the shipping costs.
How long does it take to process a refund?
Once we receive your return, allow 3-5 business days for processing. Refunds are typically issued within a few days after that.
California 80% Lower Ban
Can I purchase or receive an 80% lower in California?
No. As of 2022, the State of California has banned the sale, ownership, purchase, transfer, and completion of 80% lowers. We will not ship these products to California.
Are 80% lowers legal in other states?
Yes, they remain legal in most other states, but please check your local laws before making a purchase, as regulations vary.
Is this legal advice?
No. This information is not legal advice, and we are not lawyers. Gun laws change frequently, and it is your responsibility to research and comply with federal, state, and local laws. If needed, consult an attorney.
Local Laws & Liabilities
Am I responsible for knowing my local laws regarding 80% lowers?
Yes. By using www.AtomicEngraving.com, you agree that you understand your local laws regarding unfinished non-firearm 80% lower receivers and parts. Atomic Engraving and its officers do not provide legal determinations regarding your unique situation. These products may be illegal to own, finish, or use in certain locations.
Is Atomic Engraving responsible for legal issues related to my purchase?
No. By using this website, you agree that Atomic Engraving and its associates are not liable for any legal issues that arise from the use of or inability to use any products sold on this site. If you are unsure, please check with your state’s Attorney General’s Office before purchasing.
Engraving & Legal Requirements
What are the requirements to engrave a serial number on my 80% lower?
Federal law does not require a serial number on a personally built firearm unless you live in California. An 80% lower is not a firearm and does not come with a serial number. While not required, it is recommended to engrave a serial number for identification in case the firearm is lost or stolen.
What if I live in California?
California requires a unique serial number, which must be requested before engraving from the California DOJ at [email protected].
Is it legal to build my own firearm?
Yes, it is legal to build your own firearm for personal use, as long as you are not a felon and can legally own a firearm. However, you must build the firearm yourself—it is not legal for someone else to build it for you.
What does the ATF say about manufacturing firearms for personal use?
According to the ATF:
“Individuals manufacturing sporting-type firearms for their own use do not need a Federal Firearms License (FFL). However, we suggest engraving a serial number as a safeguard in case of loss or theft. If the firearm is later sold or transferred, it should be marked as required under 27 CFR 478.92.”
Source: ATF Firearms FAQ